About Us

We started Jon's Jacks in July, 1996, after the deregulation of the telephone industry in February of that year. In the beginning we only did residential work (telephone wire & jacks). When I walk into a home or office, I think "how would I want it done if it was my place?" I never thought that a baseboard was designed & installed to hold up phone wire. Whenever possible we would try to avoid this. In most cases there is an alternative. As word spread, we would get calls to remove and replace wires run on baseboards, and trim around doors. Less than a year later I felt that it was time to look at the commercial market.

I acquired training on telephone systems which included installation and programming. Next we got into computer network cabling. With the combination of the two, things started to grow. We had to reduce our coverage area so that we could maintain our customer service at the level that I figured people deserved. When a company has a problem with their communications system, they don't want to wait till next week to get it fixed, THEY NEED IT NOW!

We take pride in giving prompt service and in emergencies immediately. If possible we will get you up and running with temporary service till a final solution can be acquired. As time goes by technology advances, so we have to keep up. I always thought that if you want to be good at anything, learn it and learn it well. The best way to do this is to focus on one primary system. We chose Nortel because of its quality and dependability.

• * Conference Phones
  * Long range portable telephones
  * Provide telephones for Norstar, Nortel and other systems
  * Install and test Cat 5e and Cat 6 cabling for networks
  * Routers, Switches, etc.
  * Consulting and Training
  

Business Services	Residential Services
• Installation and repair services for all communications providers.	• Inside wiring
• Telephone Services and Equipment installation and repair	• Repair of telephone jacks
• Provide refurbished and new phone systems and telephone sets (Norstar, Meridian, Nortel)	• Additional telephone jacks installed
• Cabling network solutions	• Cable network wiring CAT 5e and CAT6
• Voice-mail programming and Training	• Pre-wiring of new homes and renovations
• CAT 5e and CAT6 network cabling	• Provide connections from Dmarc to inside jacks
• Routers and switches installation
• Pre-wiring of offices and renovations
• Battery backup installation and replacement
• Consulting

Before Calling Jon's Jacks. be sure to check the following:

Look for symptoms on your telephone set(s) like cracked plastic housing, a broken or frayed cord, or lights that do not work.

If you have more than one phone, make sure each phone's receiver is on the hook. If there is still no dial tone, unplug all phones and other instruments, such as faxes, answering machines, computers, modems, satellite TV receivers, and alarm systems and wait 2 minutes. Then, one at a time, plug each phone back into any wall jack and check for dial tone. If a telephone or other equipment causes the line to go dead, your equipment needs repair.

If your equipment appears to be working but you are still experiencing difficulties with your service, take a working phone to your Network Interface Device (NID or DMARC) - a box usually located on the outside wall of your home near the electric meter.

This is where the outside phone lines and inside wiring connect (or interface). Open the customer side of the box with a flat head screwdriver and locate the test jack inside. Remove the modular plug from the test jack and insert your phone's plug. If your phone works when you use the test jack, the problem is likely located in your inside wiring or jacks.

If your phone still will not work, the problem is likely in the outside lines, call your local Telephone service provider.

On February 1st, 1996 the Canadian Radio and Telecommunication Commission (CRTC) deregulated inside wiring offering customers a choice on their providers. Consumers no longer are limited or have to pay the high costs associated with the larger communication companies for inside wiring, repairs or installations.